Below FAQ are some common concerns of our clients before purchasing the product. We will continue to update this page, if you have other questions, please just send it to service@haimont.com
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If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: “How do I register an account?”
If you are a returning customer, click the ‘Sign In’ tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the ‘Sign In’ tab, and create an account.
Q: “How do I change my password?”
Sign in to your account and click the ‘My Account’ tab located at the top of the screen. Once you’re in the ‘My Account’ section, you will be able to make any changes to your account.
Q: “How do I update my account and address?”
You can update your information by signing in to your account, and click the ‘My Account’ tab located at the top of the screen.
Q: “Can I ship my order to someone else?”
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.
Q: “How do I know when my order ships?”
When your order ships, you’ll receive an email confirmation with the tracking number(s) and estimated delivery date(s).
Q: “Why did I only receive part of my order?”
Don't worry! While we do our best to ship your order all in one package, due to the multitude of warehouses we are utilizing, your order might be separated into several shipments. However, if you did not receive multiple tracking numbers, please feel free to contact us.
Q: “What payment methods do you accept?”
We accept Visa, MasterCard, American Express, debit cards with a Visa or Master Card logo, PayPal.
Q: “What currency are payments transacted in?"
Please note that all prices on site are listed in USD. Customers should pay in USD.
Q: “How can I return or exchange my item(s)?"
We accept returns with original packaging and tags intact, within 30 days of receiving. Please review our Return & Refund Policy for more detailed information.
Q: “Where are your products shipped from?"
Most of our products are shipped from US warehouse, some are shipped from China.
Product Questions
Q: “Can I store my board inflated?”
Yes, you can, however we recommend you store your board deflated. Do not store the board in direct sunlight or near a heat source.
Q: “Can I take the board on an airplane?”
Yes, we have flown with our boards often! Always check with the airline baggage requirements before you travel with your SUP. You may want to wrap your SUP Backpack in something like secure wrap, the clear wrap you can find in most airports.
Q: “How do I inflate my board?”
Be sure to read the instructions that come with your board. Attach the air hose to “out” side of the pump. Locate the air valve at the rear of the board, make sure the valve pin is in the up position before inflation. Attach the other end of the hose to the high pressure air valve by inserting and twisting the hose clockwise into the valve. Inflate the board to 12-15 PSI. The air pressure gauge will not register until you reach 7-8 PSI. When fully inflated, remove the pump hose, carefully, by twisting counter clockwise. Replace the valve cover on the air valve.
Q: “How do I deflate my board?”
Make sure your board is dry before deflation. You do not want any water to get inside the board. Remove the valve cover. Press and hold down the valve pin/button and turn counter-clockwise for 1/4 of a turn. Air will rush out loudly for a few seconds - don’t be alarmed! Allow the air to escape for a few minutes. Roll the board from the nose. Continue rolling and use the strap to secure the board once rolled up. Remember to lock the valve in the up position before inflating!
Do not, under any circumstances, use the valve wrench to deflate your board.
Q: “How long does it take to inflate your boards?”
All of our inflatable paddle boards ship with dual action pumps - it takes the average person 5 to 10 minutes to inflate our boards to 12-15 PSI.
Q: “How do I install the fin on my SUP?”
Slide and push the fin into the groove and lock the fin with the rear latch. Be sure to read the instructions that comes with your paddle board.
Q: “Can two people ride your boards?”
Yes - under most circumstances. We don’t recommend going over the weight limit unless you’re an experienced paddler.
Q: “How do I repair a leak in my board?”
Smaller leaks can be repaired with the included repair kit. For bigger leaks we recommend taking your board to professional boat or repair shop to repair your board.
Q: “Do you guys provide customer support during weekends / holidays?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.